AI Health Assistant -
24/7 Patient Engagement
Your digital front desk for triage, FAQs, and pre - visit queries available anytime, on any channel.
Why AI Health Assistant?
Free Your Front Desk, Empower Your Patients
Patients expect instant answers and staff burnout is real. NESL IT's AI Health Assistant handles routine inquiries before, during, and after visits, so your team can focus on care.
Reduce front-desk workload by up to 50%
Decrease call wait times & improve patient satisfaction
Provide 24/7 availability, without adding headcount
Key Features
Multi-Channel Engagement:
WhatsApp, SMS, Website, Mobile App
Pre-Visit Support:
Clinic policies, intake navigation, scheduling help
Post-Visit FAQs:
Follow-up guidance, billing questions, medication instructions.
Safety-First Design:
Red-flag detection with instant human handoff
Multilingual Support:
Serve diverse patient populations with localized content
HIPAA-Compliant & Secure:
Consent logging, encrypted channels, PHI safeguards
How It Works
Listen & Respond
AI assistant understands patient queries via secure chat.
Retrieve Answers:
Pulls info from approved clinic knowledge base in real time.
Escalate When Needed:
Hands off to human staff for urgent or complex cases.
Safety & Compliance
Red-Flag Rules:
Detects urgent symptoms like chest pain or suicidal intent → directs to care and alerts staff.
Data Security:
TLS 1.2+, consent registry, audit logs, WhatsApp template compliance.
Regulatory Posture:
Non-diagnostic, supportive tool by default — safe for clinics, startups, and health systems.
Competitive Advantage
Feature | NESL IT AI Assistant | Traditional Chatbots |
|---|---|---|
Multi-channel support | WhatsApp, SMS, Web, App | Limited |
Red-flag detection & handoff | Built-in | Manual escalation |
PHI-compliant messaging | Audit trails + encryption | Ad-hoc |
Modular & white-label | Yes | Locked-in solution |
Clients' Reviews
Trusted by Clinics & Health Startups
Dr. Kamran Siddiqui
Clinical Director, WellnessOne
We used NESL IT's Retention Engine to improve diabetic follow-up rates by 30%. Our patients are healthier, and our schedules are more predictable.
Dr. Ayesha Khan
Medical Director, CarePlus Clinic
NESL IT's AI Health Assistant cut our missed appointments by 35% and saves doctors hours every week. Patient satisfaction scores have jumped significantly.
Omar Malik
COO, HealthFirst Clinics
Automated reminders improved our workflow efficiency by 40% — our team finally has time to focus on patients
Get Started Today
Transform Your Practice in Just Four Weeks
From WhatsApp triage to EMR integration and gamified patient engagement NESL IT helps you deliver modern, patient-centered care at scale.
[email protected](051) 6166699